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You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. If you have any questions, or want to know how you’re covered, check out the … Learn how to handle a payment dispute on an eBay transaction if you’re a managed payments seller. Select the percent you want to deduct from the refund amount. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Returns cannot be closed at the request of a seller. We've outlined your response options below. So what do i do... i honestly can't add money till January … You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. HOWEVER Since the sale was 5 weeks ago, I have long since withdrawn the money. Give a full refund: You'll issue a full refund to the buyer, and they'll keep the item. You can choose whether to accept returns if a buyer changes their mind about a purchase. See Partial refund guidelines. You have 3 business days respond to the request and resolve the buyer's issue. It covers purchases paid with PayPal and most other electronic payment methods. Just don't want a defect or neg. Copyright © 1995-2021 eBay Inc. All Rights Reserved. While the buyer will have to pay return shipping and perhaps a restocking fee, eBay will place a hold in the meantime on the funds in question until the issue is resolved. I know that I don't have seller protection doing that. If buyer asks for a refund because he changed his mind, you have the right to refuse a return. Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy. In some cases, your response options may differ. To improve your help experience, please sign in to your account. If you didn't get your item, we'll make sure you either get your money back or receive a replacement. You accept returns in your policy, and the buyer changed their mind about a purchase. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. When you issue a refund, your PayPal transaction fee isn't refunded. Are you a buyer looking to return an item? If an item went missing and never arrived, you'll either need to provide additional tracking details from one of the shipping carriers integrated with eBay, or offer a replacement or refund. If the item is returned used or damaged, you will no longer be able to issue a partial refund to the buyer even if you qualify to issue partial refunds under our seller protections. Unable to resolve the buyer’s issue? Offer a replacement or exchange if you're a non-managed payments seller: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return if you are not a managed payments seller. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Engaging in activity as described in this policy may result in a range of actions, including the loss of eBay Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers … This refund method is only available for 60 days after the end of the transaction. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Also, if you send a new item as part of a replacement or exchange to your buyer instead of issuing a refund, there is no change to your PayPal fees. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. Offer a partial refund: You'll issue a partial refund to the buyer, and they'll keep the item. That is exactly what the buyer wants you to do, they are bullying you into giving them the item for nothing, do not let them bully and intimidate you, insist that they open a case with ebay, return the item to you and you will then issue a full refund. See our partial refund guidelines. For example, if an item arrived with a minor scratch, but the buyer is happy to keep it. However, depending on the payment method the buyer used, it can take up to 30 days to process the refund. View cart for details. When a return shipping label is made available to the buyer and/or the buyer chooses to purchase a separate label, the buyer won't be refunded by eBay for the cost of the label. See the table below for guidance on issuing a partial refund. If the item is returned used or damaged, you may qualify to issue a partial refund. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Tell your buyer to return the watch and you'll refund in full on return. If asked to step in to help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help and the item is returned used or damaged, you will no longer be able to issue a partial refund even if you qualify to issue partial refunds under our seller protections. 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